12bang Privacy Policy

12bang (https://12bang.xyz) is a trusted online gaming platform in Bangladesh. We believe that every member's personal privacy is a fundamental right. This Privacy Policy gives you a complete picture of how we handle your data — what information we collect, why we collect it, how it is used, and how it is kept secure.

Whenever you create an account, make a deposit, play a game, or contact our customer support at 12bang, some information comes to us in the process. We use that information solely to improve your experience and ensure the security of the platform.

This Privacy Policy applies to all 12bang services, websites, and mobile applications. It does not apply to third-party websites or services — please refer to their respective privacy policies.

12bang collects two types of information — Information Provided Directly and Automatically Collected Information. Full details are provided in the table below:

We never collect your full payment card number or bank password. Never share your mobile banking PIN with us — no representative of ours will ever ask for it.

12bang uses your information only for specific, defined purposes — never unnecessarily and never without authorization. The primary uses are:

• Account Management: Verifying member identity, ensuring login security, and managing account-related communications.
• Transaction Processing: Processing deposits and withdrawals accurately and maintaining transaction records.
• Fraud Prevention: Detecting suspicious activity and protecting account security.
• Service Improvement: Analyzing user experience to improve the platform.
• Promotional Communications: Sending information about bonuses and offers — which you can opt out of at any time.
• Legal Obligations: Meeting the requirements of applicable laws and regulatory authorities.
• Responsible Gaming: Monitoring members' gaming habits and providing support where needed.

We never sell your information to advertising companies. Specific conditions apply to any sharing with third parties, as discussed in detail under Section 05.

12bang uses cookies and similar tracking technologies to enhance your experience on our site. Cookies are small text files stored in your browser.

The types of cookies we use:

• Essential Cookies: Required for the site to function properly and to maintain login sessions. These cannot be disabled.
• Functional Cookies: Remembers your preferences, language settings, and customizations.
• Performance Cookies: Analyzes which sections of the site are used most. All data is anonymized.
• Marketing Cookies: Helps display relevant promotions. You have the option to disable these.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the site.

12bang never sells or rents your personal information. However, limited data may be shared in certain circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, or Rocket to process transactions. Each of these providers operates under its own privacy policy.
• Technology Service Providers: We work with trusted technology partners for site operations, hosting, and security. They process data strictly in accordance with our guidelines.
• Legal Requirements: We may be legally required to disclose information under a court order, a lawful request from law enforcement, or applicable legislation.
• Fraud Prevention: We may cooperate with relevant authorities to detect cybercrime or financial fraud.
• Business Changes: In the event of a company merger or acquisition, data may be transferred to the new owner — members will be notified in advance.

Under all circumstances, third parties may only use data for the specified purpose and are not permitted to share it further.

12bang does not retain your information longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Account Information: Retained for as long as the account is active and for a further 5 years after closure (as required by law).
• Transaction Records: Completed transaction records are retained for 5 to 7 years as required for legal and audit purposes.
• Gaming History: Gaming records are typically retained for up to 2 years.
• Communication Records: Customer support conversations are retained for up to 1 year.
• Marketing Preferences: If you opt out, that preference is permanently recorded.

After the retention period, data is securely deleted or anonymized. Legal obligations may require data to be kept for a longer period.

12bang applies industry-leading security measures to protect your information. Our layers of protection include:

• SSL/TLS Encryption: Every data transfer on the site is secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication: Additional protection is provided through OTP verification.
• Firewall & DDoS Protection: Advanced server-level firewalls and cyber-attack prevention systems are active.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Restricted Access Policy: Only authorized personnel can access specific data, strictly on a need-to-know basis.

Please note — 100% security on the internet cannot be guaranteed. Stay vigilant about your own account security: use a strong password and never share it with anyone.

As a 12bang member, you have the following rights over your own information. Contact our support team to exercise any of these rights.

12bang strictly does not provide services to anyone under 18 years of age. Our Privacy Policy places special emphasis on protecting the data of minors.

• Age verification is carried out at registration and minors are not permitted to create an account.
• If any data belonging to a minor is found to have entered our system inadvertently, it will be deleted immediately upon discovery.
• If a parent or guardian believes their child has registered on our platform, please contact support immediately.

12bang reserves the right to update this Privacy Policy at any time. For significant changes:

• The "Last Updated" date at the top of the page will reflect any changes.
• Registered members will be notified via email or SMS.
• For major changes, a special notice will be displayed on the site.

Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

Contact Us: For any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, please contact our support team. Our email: [email protected]